01708 469930

Privacy Policy

Last updated: September 2026

1. Introduction

Mobile Fleetwash UK Ltd (“Mobile Fleetwash”, “we”, “us” or “our”) is committed to protecting the personal information of website visitors, customers, prospective customers and other people who interact with us.

This Privacy Policy explains what personal information we may collect, how we use it, who we may share it with and the rights you have under UK data protection law.

Where Mobile Fleetwash determines how and why personal information is processed, Mobile Fleetwash UK Ltd acts as the data controller.

This policy applies to information collected through the Mobile Fleetwash website and related communications with us.

2. Information We May Collect

The information we collect depends on how you interact with Mobile Fleetwash.

When you use our website, we may process information relating to:

  • pages viewed;
  • website navigation and interactions;
  • how you arrived at the website;
  • browser and device information;
  • approximate geographic information;
  • contact form interactions;
  • successful enquiry submissions;
  • telephone link clicks; and
  • email link clicks.

We use Google Analytics 4 to understand how the website is being used and to help us improve its content and performance.

Please see our Cookie Policy for more information about Analytics cookies, Google Consent Mode and cookieless measurement.

Contact and Enquiry Information

If you contact us through the website, by email or by telephone, we may collect:

  • your name;
  • company;
  • email address;
  • telephone number;
  • vehicle type or types;
  • fleet size;
  • required wash frequency;
  • site postcode or location;
  • how you heard about us;
  • details of the service you are interested in; and
  • any other information you choose to provide.

 

We use this information to respond to your enquiry, discuss your cleaning requirements, prepare quotations and communicate with you about your request.

Customer and Service Information

If you or your organisation use Mobile Fleetwash services, we may also process information needed to manage the service and our business relationship with you.

This can include:

  • business contact details;
  • company and site information;
  • cleaning requirements and schedules;
  • service and job records;
  • supporting images where relevant;
  • quotations and account information;
  • communications relating to the service; and
  • other information reasonably required to provide and manage the work.

Marketing Information

If you choose to receive updates about Mobile Fleetwash services, we may process your contact details and marketing preferences for that purpose.

Where we rely on consent, you can withdraw it at any time.

You can also object to direct marketing at any time.

We do not sell your personal information to third parties for their own marketing purposes.

3. How and Why We Use Your Information

We may use personal information to:

  • respond to enquiries;
  • prepare quotations;
  • arrange and provide vehicle cleaning services;
  • manage customer relationships;
  • communicate about scheduled work;
  • maintain service and business records;
  • analyse and improve our website;
  • provide customer support;
  • protect our website and systems;
  • meet legal, accounting and regulatory obligations;
  • deal with complaints or disputes; and
  • send marketing communications where permitted.

We only process personal information where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

  • Contract: where information is needed to provide a service or take steps at your request before entering into a contract.
  • Legitimate interests: where processing is reasonably necessary to operate our business, respond to enquiries, maintain customer relationships or improve our website and services.
  • Consent: where you have actively agreed to particular processing, such as optional marketing or Analytics cookies.
  • Legal obligation: where processing is required to comply with the law.

4. Google Analytics and Cookies

We use Google Analytics 4 together with Google Consent Mode to measure how visitors interact with the Mobile Fleetwash website.

If Analytics has not been accepted, Google Analytics operates with analytics storage denied and normal Analytics cookies are not set. Limited cookieless measurement signals may still be sent to Google.

If you accept Analytics, Google Analytics cookies may be used to provide fuller website measurement.

Our Analytics setup may measure events including:

  • page views;
  • contact form interactions;
  • successful form submissions;
  • telephone link clicks; and
  • email link clicks.

 

For full details, please read our Cookie Policy.

5. Sharing Your Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with:

Other LPW Group companies
Information may be shared within LPW Group where needed to respond to an enquiry, coordinate work, provide a requested service or manage our business relationship with you.

Service providers and suppliers
We may use trusted providers for website hosting, analytics, IT systems, email, business software, professional services and other services required to operate Mobile Fleetwash.

Professional advisers and insurers
Information may be shared with solicitors, accountants, auditors, insurers or other professional advisers where reasonably necessary.

Public authorities or regulators
We may disclose information where required by law or where necessary to comply with a lawful request, protect our legal rights or establish, exercise or defend legal claims.

We only share personal information where there is an appropriate reason to do so.

6. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where this happens, we take appropriate steps to ensure that transfers are made in accordance with UK data protection law. This may include using recognised adequacy arrangements, approved contractual safeguards or another lawful transfer mechanism.

7. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

How long information is retained depends on why it was collected, our relationship with you and any legal, contractual or accounting requirements that apply.

For example:

  • enquiries may be retained while we respond to and manage the enquiry and any subsequent relationship;
  • customer and service records may be retained during the relationship and for an appropriate period afterwards;
  • marketing information may be retained until you unsubscribe, withdraw consent or object; and
  • Analytics information is retained according to the settings applied to our Google Analytics property.

Information may be retained for longer where necessary to meet a legal obligation or deal with a legal claim.

8. Keeping Your Information Secure

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, disclosure, alteration or destruction.

Access to personal information is limited to people who reasonably need it for their role or to provide relevant services.

No internet transmission or electronic storage system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

9. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete personal information in certain circumstances;
  • ask us to restrict how information is processed;
  • object to processing based on legitimate interests;
  • object to direct marketing at any time;
  • request data portability in certain circumstances; and
  • withdraw consent where we rely on consent.

 

These rights are not absolute and whether a particular right applies will depend on the circumstances.

To exercise a right, contact us using the details below. We may need to confirm your identity before completing certain requests.

10. Data Protection Complaints

If you have concerns about how Mobile Fleetwash has handled your personal information, please contact us so we can investigate the matter.

You can contact us at:

info@mobilefleetwash.co.uk

We will handle data protection complaints in accordance with applicable UK data protection law.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information about raising a complaint is available on the ICO website.

11. Links to Other Websites

The Mobile Fleetwash website may contain links to websites operated by other organisations.

We do not control how those websites collect or use personal information. Their privacy practices are governed by their own privacy policies.

We recommend reviewing the privacy information provided by any third-party website you visit.

12. Children's Privacy

The Mobile Fleetwash website and services are intended primarily for business use and are not directed at children.

We do not knowingly use the website to collect personal information from children for marketing purposes.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, technology, data processing practices or legal requirements.

The latest version will be published on this page and the Last updated date will be changed when material updates are made.

14. Contact Us

If you have questions about this Privacy Policy, would like to exercise a data protection right or want to raise a privacy concern, please contact:

Mobile Fleetwash UK Ltd

Southern Office
Unit 3-4 Upminster Trading Park
Warley Street
Upminster
Essex RM14 3PJ

Northern Office
Rear of 31 South Parade
Ossett
West Yorkshire WF5 0EF

Email: info@mobilefleetwash.co.uk
Telephone: 01708 469930

You can also contact us through the Contact Us page.